Loading...
FAQ’s2017-08-23T12:31:31+00:00

“A great place, safe & secure for the elephants. A real home for them. Please visit!”

Jonathan Felton

Frequently Asked Questions

Please browse our list of frequently asked questions (FAQ’s) below. If you still can’t find the answer please feel free to Contact Us at any time. Thank you

To make a booking to visit the Elephant Retirement Park Phuket, you may:

  1. Visit our Website & make an online booking (easiest)
  2. Visit one of our authorized agents
  3. Drop by the Elephant Retirement Park Booking Center at Boat Avenue near Bangtao Beach Laguna

Yes pre-bookings are a must

You may book for the next upcoming program session subject to availability. We are frequently booked out in advance however, so we highly recommend booking as soon as you are ready.

Yes we offer 5 different elephant care programs for different customer needs. You may view a summary on our Booking Page

  1. Half Day Elephant Care Program – Our most popular group program
  2. Private VIP Elephant Care Program – For a more personal program & experience
  3. Honeymoon Elephant Care Program – Customized program for those in love 🙂
  4. Volunteer Elephant Care Training Program – Extensive multi-day training program
  5. Corporate Team Building Elephant Care Program – Customized program for companies and large groups

Each of our 5 Elephant Care Programs are based around the following core activities:

  1. Learning about the elephants, history & culture
  2. Preparing their food & healthy treats
  3. Feeding the elephants
  4. Enjoying special mud + sand spa time with the elephants
  5. Bathing the elephants
  6. Jungle hiking with the elephants

You may view a detailed overview of what is included with each program by going to the Booking Page, and clicking on your preferred program.

Please prepare the following items to best enjoy your visit to the Elephant Retirement Park Phuket:

  1. Please wear ‘Elephant Adventure Clothes’ that will likely get wet and dirty (sandals or shoes / shorts / T-shirt / swimsuit / hat / sun cream / etc)
  2. Bring additional day bag with clean change of clothes for after the program post-shower
  3. Towel

Note: Shower, shampoo, soap, bag for dirty clothing & bug spray all provided

Group round trip hotel transfer by air-con minibus, within selected areas, is provided free of charge with every program. For the Private VIP Elephant Care & Honeymoon Programs, a private pick-up is included

Additional fees apply to extra travel zones & there are also options to upgrade from a group pickup to private pickup on certain programs.

To view and understand if additional travel zones apply to your program, please view your preferred Booking Page & the transport summary towards the bottom.

When you book your visit your will be guided through the transport options during the booking process.

Any questions, you can always Contact Us

Yes, program photos are posted to our Facebook Page where you are free to download, share & tag yourself.

Yes all visitors and volunteers are welcome to visit the Elephant Retirement Park Phuket.

Children aged 4-9 year old enjoy special discounts and children 1-3 years old are totally free!

All our elephant care programs are relaxed and you are welcome to join in as many or as few of the program activities as you & your children feel comfortable

There is a nice covered welcome area where young children can hang out if they are getting tired or want a rest.

Yes, our gift certificates are a popular gift for family, friends and loved ones to enjoy an awesome visit at the Elephant Retirement Park Phuket!

We offer THB2,600 & THB5,200 gift certificates for purchase online via our Website. If you would like a higher or different value gift voucher please contact us and we can arrange it no problem.

Gift vouchers are valid for 1 year from date of issue and can be used on any of our programs. Simply apply the gift voucher code when the recipient books online and get ready for a great visit!

The elephant care programs at the Elephant Retirement Park Phuket proceed rain or shine no problem. For light rain we provide optional raincoats & for any periods of heavier rain we can alter the program sequence as needed and / or move some activities under cover.

Yes there is every chance you will get a little dirty and / or wet during our elephant care programs, particularly during the mud + sand spa & bathing activities. Elephants love to be covered in both mud + sand, which helps protect their skin and keeps them cool. These are key elephant care activities.  If you feel more comfortable just watching these activities, that of course is totally fine also.

We highly recommend you bring suitable ‘elephant adventure clothing’ that is ok to get wet & dirty plus a towel + change of clothes for after the activities. Showers are provided. For more details on what to bring please check the Activity Booking Pages or the earlier FAQ ‘What Do I Need To Bring’.

Yes buffet lunch, fruit and drinks are provided as part of your trip visit. During the morning program lunch is arranged at the end of your visit and for the afternoon program we start with the lunch

The lunch menu is Thai style buffet both vegetarian and non-vegetarian options available. Yum yum!

Free hotel pick-up and drop-off to most areas in Phuket is included with your trip.

If you would prefer to drive or make your own way to the Elephant Retirement Park Phuket that is fine. Parking is available at the entrance.

Please refer to Our Location for more details. Thank you

Each program is approximately 3.5hrs in duration:

  • Morning 8:30am – 12:00pm
  • Afternoon 1:30pm to 5:00pm

Hotel pick-up and traveling times to the Elephant Retirement Park Phuket vary. Be sure to take note of your transport details during the booking process. Thank you

Participants day bags with towel & change of clothes are stored in the main welcome area. If you have bigger luggage you are welcome to store this here also.

Yes, we partner with the excellent team from In Motion Asia, who manage the Elephant Retirement Park Phuket Booking Center at Boat Avenue near Bangtao Beach, Laguna.

In Motion Asia operate a full local travel agency providing best pricing and booking services for hotels, airport transfers, transport and other travel services.

They also provide booking services for other Phuket activities and trips plus corporate team building program, incentive travel itineraries and customized adventure services.

For more information please Contact In Motion Asia or visit them at Boat Avenue.

Booking Policy

  • Pre-bookings are a must. Please visit our authorized agent, website or booking center to book your visit
  • Please kindly note bookings are non-refundable but may be transferred to another program date within 7 days of the original booking subject to availability

Yes our main social media platforms are:

Please drop by, say hello & leave us a review, thank you 🙂

You can contact the Elephant Retirement Park Phuket via email, website chat function, social media, phone or in person. For more details please refer to the Contact Us page. Thank you

Book Now

Have a Question?

What to bring, transport pickups, lunch menu, weather concerns & more

FAQ's

Check out our extensive list of questions & answers to ensure you’re all set for an super awesome time at the Elephant Retirement Park Phuket!

Read More

Experience the Excietment

Reserve your spot today & visit the Elephant Retirement Park Phuket

Booking

The Elephant Retirement Park Phuket operates everyday with 2 sessions, morning & afternoon plus a wide range of programs to ensure your visit is the very best possible! 

Read More

Who Are We?

Meet the people behind the Elephant Retirement Park Phuket

About Us

Learn about the people that run the Elephant Retirement Park Phuket to create a haven for retired elephants on the beautiful island of Phuket.

Read More